Warranty Policy
At WerTool, we are committed to providing high-quality products. This Warranty Policy outlines the terms and conditions of warranty coverage for items purchased from our store.
Warranty Coverage
All products purchased from WerTool are covered by a 12-month limited warranty from the date of delivery. This warranty applies to defects in materials and workmanship under normal use.
What Is Covered
- Manufacturing defects
- Faulty materials or workmanship
- Product malfunctions under normal and intended use
What Is Not Covered
This warranty does not cover:
- Normal wear and tear
- Damage caused by misuse, abuse, or negligence
- Accidental damage
- Unauthorized repairs or modifications
- Improper installation or use not in accordance with product instructions
How to Make a Warranty Claim
To submit a warranty claim, please contact us with:
- Your order number or proof of purchase
- A clear description of the issue
- Photos or videos showing the defect (if applicable)
Our support team will respond within 1–2 business days.
Warranty Resolution
If your claim is approved, WerTool will, at its discretion:
- Repair the product
- Replace the product with the same or similar item
- Issue a refund if repair or replacement is not possible
Shipping Costs
- For approved warranty claims, WerTool may cover the cost of shipping replacement items
- If the claim is not approved, shipping costs may be the responsibility of the customer
Limitations
This warranty is non-transferable and applies only to the original purchaser. This policy does not affect your statutory rights under applicable consumer protection laws in the United Kingdom.
Contact Information
Company Name: WerTool
Email: WerTool@support.com
Phone: +44 3341 450870
Business Address:
107 Pearsall Rd
Longwell Green
Bristol BS30 9BD
United Kingdom